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A better approach is to understand how your employees have to use the software as well as how they want to use it. Think about what tools your team is currently using and what processes they follow. Figure out how those tasks map to the CRM software you're evaluating. Consider what some of the most common tasks are. For example, if the users have to dig through menus and submenus every single time they want to log a call or email, then the tool will actually complicate their jobs instead of simplify them. Form a small group of users who understand these day-to-day issues to help you in your evaluation; frontline salespeople and managers as well as IT managers are a good start. You don't want to impose a tool that actually makes key tasks more difficult or complex just so you can pay a premium for features those same employees may never touch. More and more CRM tools are also combining the email and sales experience into a single smart inbox or centralized dashboard view to manage all or most daily communications and tasks, without leaving the CRM tool.
With over 100 million copies sold in over 40 languages since its 1923 publication, The Prophet is one of the best selling personal development books of all time. The plot is structured around a prophet named Almustafa who has conversations with townspeople on a variety of topics while waiting to board a ship. The information is delivered in 26 separate prose poetry essays, blending the world of poetry and self-help.