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In this case study it can be seen that, in accordance with the approach advanced by Greenhalgh (2008), cognitive behaviour theory was applied.
Norah’s needs were recognised before she had given voice to them. Therefore, in my role as carer, I applied my knowledge and precipitated her needs.
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- “Zenith Interiors WA has chosen Pedemont Transport to be our carrier of choice for our interstate deliveries and are extremely happy with the high level of service. Pedemont has positive attitude towards continuous improvement through regular discussions on packaging, handling methods, site access and OH and S. Pedemont staff maintain a professional approach to their work and provide quality documentation to enable tracking of goods throughout the delivery process”
Neil McKenzie – Zenith Interiors, WA
- “Prior to partnering with Pedemonts, Living Edge were reliant on 3 separate sub-contractors to move product between our Sydney warehouse and our clients in Perth separating interstate transfer, local warehousing and local delivery. Now, it’s as easy as having it collected by Pedemonts, transferred to WA and delivered by Pedemonts, direct to our customer!!! A one stop, time effective and economical solution.”
Dominic Willemen - Living Edge.
- “At Matt Blatt many of our items are bulky and fragile so it’s important these are handled with extra care. Since dealing with Pedemonts, we no longer receive complaints of damages, deliveries are done on time, and customers are always kept up to date about when to expect delivery. The guys at Pedemonts are always helpful and our customers really appreciate the care and professionalism of a family business who know what they’re doing” Joel Drexler – Matt Blatt
- “I believe I had told you that we had many moves during our time in the RAAF but without doubt the recent Pedemonts move was the best we have ever had. Your teams at both ends were most professional and helpful and went well beyond what I had come to expect of removalists.”
Lyn and Graham Giles
- “I would like to thank you for the service provided on our move from Sydney to Mildura and it appears you have created a service culture within Pedemonts that is a credit to yourself and the team”
- “Thank you for your coordination of our move, and your understanding in the last few months when we couldn't sell our house. I will have no hesitation in recommending Pedemonts to anyone I know who is planning an uplift”
- “Pedemonts have been heavily involved with Qantas for over 20 years. Not only do they handle our major relocations but also our complicated one-off tasks as well. Their staff are efficient, adaptable, friendly and they have a well-developed culture of customer service”
Ray Ormsby – Qantas Airways
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Introduction. In the context of health and social care settings, it is very important to have good communication between service users and staff (Gambrill ...